Chatting with our audience every day! A big part of this role will include responding to customer service requests via Zendesk to provide timely and helpful answers. You will also manage the constant improvement and optimization of our chatbot.
Delighting our supporters. You will be able to influence the way we support our audience and constantly better it to ensure our customer experience is the best ever. No, really. If there was an award for the Best Non-Profit Customer Experience, we’d be on a mission to win it.
Empathetic problem-solving. Ability to empathize, understand, and solve audience issues and access web technologies to help troubleshoot.
Be an expert on our ever-growing content library. Maintain a strong knowledge of our video and podcast library in order to best assist our audience in getting the most out of the content we create.
Tour Guiding. Regularly lead studio tours with supporters.
Required Skills and Experience
High school graduate or equivalent
Previous experience in customer service or support role
Strong people skills — you are friendly, empathetic, a good listener, and you're invigorated by constant personal interaction
A "no task is too small" attitude and the endurance to consistently deliver amazing audience experiences without exception
Passionate about finding efficiencies and optimizing processes
Technically proficient and experienced with web technologies
Understanding and appreciation of the Bible
Excellent written and verbal communication skills
Strong problem solving and issue resolution skills
Quick learner and ability to think on your feet
Ability to multi-task and stay organized
Preferred Skills and Experience
Experience working in Zendesk
Experience utilizing Salesforce or relevant CRM
Bilingual abilities are a plus
This position is full-time and will operate out of our office in Portland, Oregon, beginning Spring 2019. You'll be working in collaboration with the Audience Engagement team and reporting to the Audience Engagement Manager.
The position’s salary varies depending upon the chosen candidate’s experience.
The position includes a generous benefits package with medical, dental, and vision insurance, 401(k), and PTO.
We have lunch every Monday as a team, catered by one of Portland’s great restaurants. We have a well-stocked kitchen and pantry for all team members. From movie lunches to pick-up basketball games in our building’s indoor court, there’s always something fun going on.
If this sounds like a good fit for you, why not say hello? Email firstname.lastname@example.org with the subject “Support Coordinator Role” and attach a resume and cover letter. In your cover letter, please include a short paragraph on why you want to work at The Bible Project and what you love about working in customer service.